Introduction 

RunningXpert.com is ownes by RunningXpert Group ApS, Gammel Sellingvej 1, 8370 Hadsten, Denmark. Tel. 020 363 016 92, [email protected]

IBAN: DK7854710009504658 SWIFT/BIC: NYKBDKKK. VAT: DK 32 27 75 94

These conditions apply to the purchase of goods at runningXpert.com. We deliver our packages throughout Ireland. All packages are sent from our Danish warehouse in Hadsten. There will be no further charges on your order.

The price you see online is the final price.

No parallel import – we only trade with official suppliers.

Our customer service is ready to help you by email or phone every weekday 8:30 am - 3 pm. On Danish public holidays, the office is closed, but orders are packed in the warehouse every day except December 24th and January 1st. 

Please contact our customer service Monday to Friday 8:30 am - 3 pm.

Tel 020 363 016 92

[email protected]

 

Prices and payment
All orders must be placed online. 

All prices are in EUR incl. VAT. The price you see online is the final price. Delivery costs are stated at checkout.

We accept payment via PayPal, and credit card as VISA, VISA Electron and Master Card. All orders are paid online.

When you have placed your order, you will shortly after receive an order confirmation in your email. When we ship the item, you will receive your invoice by email and the money will be deducted from your account. Note: The invoice has been paid.

You must be 18 years of age to shop at RunningXpert.com – if you are under 18 years old, you must have your parent's consent.

 

Delivery  

Delivery time for Ireland is normally 5-6 weekdays. Black Week (end of November) and the month of December, when the carriers have large quantities of parcels, the delivery time can be extended. 

Gift card/vouchers

You can buy a gift card online. You choose the value of the gift card. You will afterwards receive an email from where you can print your gift card. NB! No gift cards will be shipped physically.

The gift card code will be on your invoice. The gift card will be valid for 3 years from the date of purchase.  

If you have a complaint about an item, please create a complaint on our website at this link. Please note that it can take up to 3 weeks before we have your package back at our Danish warehouse. If your complaint is approved, you will receive a voucher in an email. This voucher can be used for a new purchase.

Return

A return label is included in the package when you receive it. When you create a return order online, you will also be sent a free return label to your email. It is optional how you send the item back to us. If you use our return label from our website, it costs you €5.50, which we deduct from your return order. If you send the package with a different shipping label, it is important that you send it to our address in Denmark. You then have 14 days to send the item back to us. You can create your return order here.

You are welcome to return your item in 180 days if the item is not used. The item must be in the original packaging and must not have any signs of smoke, stains, sweat, the smell of cooking, hair from cats or dogs etc. The item must be as brand new. 

Be aware that return parcels take up to 3 weeks before we have them returned to our Danish warehouse. 

If you choose to send the parcel without the label provided on our website, please send the parcel to 
RunningXpert.com
c/o Løbeshop.dk
Gammel Sellingvej 1
8370 Hadsten
Denmark

If you wished for a refund, we will proceed 1-2 days after receiving your parcel in Denmark. You can expect the money in your bank account in 2-5 business days. Master Card up to 30 days. 

Packaging and the condition of the item when you return a package

The item is sent back in its original packaging. The product's original packaging must not be used as shipping packaging, taped on, stamped or similar, but must be sent back. The product or packaging must not be damaged, and marks and labels must be intact.

When returning, you should ensure that the goods are securely wrapped. You are responsible for the item yourself until we receive it. Therefore, save the postal receipt as well as any track and trace number.

Returning goods is at your own risk. If the value of the item exceeds 700 EUR, it is recommended that you return the item as a value package, with which you as a customer are insured, should the package be lost in the post.

If the item is to be returned, please avoid exposing the item to environments with negative effects such as sweat, smoking, smells from the kitchen, cat/dog hair or the like. We also recommend that shoes and other footwear are always tried on with socks on and that they are not tried on outdoors or in other dirty areas.

Regret

You have a legal right to cancel the order without giving any reason within 14 days of the day after you receive the parcel. This is the “cancellation period”.

If the item is used, you yourself are responsible for any impairment.

The impairment is determined by runningXpert.com

If you wish to be refunded the full amount of the item, it must be returned in the same condition and quantity as on receipt and in original, intact packaging. If the original packaging is missing, this may lead to a decrease in the value of the item. The original packaging is a significant part of the product's value and is thus decisive for whether we can sell the product as new to a new customer.

You are only liable for any deterioration in the product's value that is due to handling other than what is necessary to determine the product's nature, characteristics and the way it functions. In other words – you can try the product in the same way as if you tried it in a physical store. If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value. In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it. Shoes may not be tried on treadmills.

Claims

We offer a 2-year warranty on goods bought at runningxpert.com. Complaints are sent to runningXpert.com and we always recommend that you get a receipt on the package.

Without a receipt, we cannot help if the package is lost in the post.

In the case of complaints about watches/GPS, it is advantageous to contact runningXpert.com first, in order to achieve a faster dispatch.

Request for package

If you have problems with receiving your package, please contact our customer service at 020 363 016 92, or at [email protected]

If your package is lost, we want to help you as soon as possible. The carrier has 30 days to search for your package.

We take responsibility for your package 30 days after dispatch from us. If you claim your package after 30 days, you are responsible for it yourself as a customer.

Customer account

If you choose to create an account, you agree to receive news and offer emails. The mail service can be unsubscribed here at this link

Alternatively, you can unsubscribe from the mail service by writing to us at [email protected]

Cookies

You can read about our use of cookies in the separate cookie site

Log statistics

Log statistics are used at runningXpert.com which means that a statistics system collects information that can give a statistical picture of how many visitors a website has had, where they come from, on which part of the website they leave, etc. 

At runningXpert.com log statistics are used with the aim of optimizing the website and its functionalities.

Log statistics are used to personalize the marketing toward the user and to create increased user-friendliness.

You can read RunningXpert.com’s personal data policy on www.runningxpert.com/en/privacy-policy

Complaints

When you shop in the EU, you can make a complaint through the European complaints portal ODR (Online Dispute Resolutions) which can be accessed here

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

 

Updated 27th of March 2023