What do I do if I want to make a claim?

As a customer you get a 2-year warranty after the item has been received. This means that you can either get the item repaired or exchanged or get your money back or the cost reduced, depending on the situation. This of course requires that the claim is warranted.

Claims are sent to RunningXpert Group ApS, Gammel Sellingvej 1, 8370 Hadsten, Denmark. Claims will normally not be processed at once. Instead, they will be put into our normal flow of return items and claims. The item or the possible replacement item will be sent back after the process.

We do lay no claim to shipping methods, but we do recommend that you get a receipt when you send the item to Løbeshop.dk, so that you have proof that you sent the parcel, should it get lost in the mail. The same goes for using a print yourself return label by Løbeshop.dk.

We recommend that you contact Løbeshop.dk first, if you are claiming the warranty of a watch/GPS, to get a faster service.

Regarding defects, it may be useful to look at the Danish Sales and Goods Act.

Any contact regarding claims should be done through mail: [email protected] or tel. 020 363 016 92