What do I do if I want to make a claim?

As a customer, you get a 2-year warranty after the item has been received. This means that you can either get the item repaired or exchanged or get your money back or the cost reduced, depending on the situation. This of course requires that the claim is warranted.

Claims are sent to RunningXpert Group ApS, Gammel Sellingvej 1, 8370 Hadsten, Denmark. Claims will normally not be processed at once. Instead, they will be put into our normal flow of return items and claims. The item or the possible replacement item will be sent back after the process.

We do lay no claim to shipping methods. We always recommend you to use the free DPD return label made by runningXpert.com so your parcel won't end up at danish Customs. If you send the parcel without using the label but pay for it yourself, it is you as a customer who is responsible for the Custom charge. We advise you to use your local DPD Return label and drop off point.

Always remember to get a receipt, no matter how you send the parcel in return. This is your proof of delivery if it should get lost in the mail. The same goes for using a print yourself return label by runningXpert.com.

if you don't have a receipt, we can not help you if your parcel gets lost in transit

We recommend that you contact RunnigXpert.com first if you are claiming the warranty of a watch/GPS, to get a faster service.

Regarding defects, it may be useful to look at the Danish Sales and Goods Act.

Any contact regarding claims should be done through mail: [email protected] or tel. 020 363 016 92.