Customer Service Center

Good to know:

Who owns RunningXpert.com?

The company behind RunningXpert.com is:

RunningXpert Group ApS
Gammel Sellingvej 1
8370 Hadsten
tel. +45 86983614
mail: customerservice@runningxpert.com
CVR: 32277594

The company also runs the webshop dgi-loebeshop.dk, and a Danish, Swedish, and Norwegian version of RunningXpert.com.
Where is RunningXpert.com located?

You can find the administration and warehouse of the webshop RunningXpert.com at:

RunningXpert Group ApS
Gammel Sellingvej 1
8370 Hadsten
Denmark
tel. +45 86983614 (weekdays 9:30-17:00)
mail: customerservice@runningxpert.com

Secure e-trade

At RunningXpert.com we are of course very interested in making you feel comfortable as a customer.
RunningXpert.com therefore has the Danish e-mark certificate, which means that we have been approved by the thorough e-commerce organization.

As stated on the e-commerce organization website www.e-handelsfonden.dk .......

1. All e-marked webshops have been through a very strict application process where the jurists of the e-commerce organization both ensure that all webshops adhere to the present law and the special requirements of the e-mark.

2. The owners and the CVR number of the company also go through a background check.

3. Every one that shops on e-marked webshops have free access to the Consumer Hotline of the e-commerce organization. The jurists answering the Hotline are ready for any question you may have about e-trade or if you need any help with a specific case.

4. If you change your mind about a purchase, then you are ensured to get the full amount back – including shipping costs and other charges. You also have the option of paying by card at any time, so that you are protected by the arrangement about complaint procedures.

See the e-mark certificate for Løbeshop.dk here
Business-to-business

We have more than 20 years of experience with sales to businesses – so you are in good hands at RunningXpert.com.

We manage all tasks, be they large or small – and we always find a solution that fits your needs. If your coworkers need clothes for running, heart rate monitor watches, shoes, or something else, then you will find it at RunningXpert.com. We have the greatest range and the best prices!

It is important that your company is represented in a nice and professional manner. RunningXpert.com delivers almost all items with company logos, slogans, etc. We have great experience with prints and embroidery – and our printer always delivers nice and durable solutions.

Do you want to make an order or do you have a query, then you should not hesitate to contact us on phone: 020 363 016 92 or mail info@loebeshop.dk.

We also provide the option of getting the specially designed clothes produced at only 30 pieces per style, but then the time for delivery will be about 45 days after the final approval. It is rarely too early to think of clothing your coworkers for the largest running event of the year. Call us at 020 363 016 92 or write to info@loebeshop.dk to get a list of the many options for representing your company at races.

Good to know:

Where is the order sent from?

All orders sent online at RunningXpert.com are sent from:

RunningXpert.com
Gammel Sellingvej 1
8370 Hadsten
Denmark

Tel. +45 86983614

The juridical name of the company:

RunningXpert Group ApS
Gammel Sellingvej 1
8370 Hadsten

SE/CVR: 32 27 75 94
Bank: 9326 0003131459

At www.RunningXpert.com orders can be made online. Deliveries take up to one week. Should the delivery be delayed, then we send you an e-mail as quickly as possible. When both a normal and a slow item have been ordered, both items are sent at the same time. All prices on www.RunningXpert.com are stated in EUR incl. VAT. All prices are day prices and are continuously updated.

You can always get a confirmation or invoice resent by sending a mail to customerservice@runningxpert.com.
How do I shop at RunningXpert.com

To make a purchase at www.RunningXpert.com you need to do the following steps:

1) Find the item or items that you want and add them to the cark. You can always view the contents of the cart by clicking on the cart icon at the top right corner of the screen.

2) Adjust your order if you need to and proceed by pressing “Proceed to check out.”

3) Enter your personal details.

If you have purchased anything before and created an account, then you can log in by using your mail address and the password you chose the last time.

4) Add a comment to the order if needed.

5) Make sure that all the information is correct. You can now edit the order and the delivery and invoice address or addresses. Read and accept our terms of conditions and approve the order.

6) Pay by entering the payment details in the payment tab.
How do I pay?

At RunningXpert you can pay with the following credit cards:
Dankort, Visa-Dankort, Visa, Visa Electron, Mastercard, Mastercard Debit, and JCB.

If you pay with Mastercard or a debit card, then the sum is reserved on your account before RunningXpert.com draws the money. If you cancel the order, you risk that your money is not freed till 30 days after the order was placed. This is not something RunningXpert.com can change – it is up to the bank who reserves the money. The e-commerce organization has explained this in short, and you can read the explanation here

NB!
In the attempt to fight credit card abuse, we have implemented the 3D Secure validation when you pay by card. This means that you receive a message with a code that you must enter together with the card information. If you have not already added your card to the 3D Secure, then you will meet a validation process the first time you attempt to buy an item. You only need to do this once, and from then on your card will be added to the 3D Secure.

We regret the inconvenience and hope that it is clear how important it is to make life more difficult for card abusers.
What is the shipping cost?

Shipping is with Royal Mail and the rate is:

Orders £ 0-49.99 = £ 3.99
FREE shipping for orders from £ 50.00
What do I do if I want to make a claim?

As a customer you get a 2-year warranty after the item has been received. This means that you can either get the item repaired or exchanged or get your money back or the cost reduced, depending on the situation. This of course requires that the claim is warranted.

Claims are sent to RunningXpert Group ApS, Gammel Sellingvej 1, 8370 Hadsten, Denmark. Claims will normally not be processed at once. Instead, they will be put into our normal flow of return items and claims. The item or the possible replacement item will be sent back after the process.

We do lay no claim to shipping methods, but we do recommend that you get a receipt when you send the item to Løbeshop.dk, so that you have proof that you sent the parcel, should it get lost in the mail. The same goes for using a print yourself return label by Løbeshop.dk.

We recommend that you contact Løbeshop.dk first, if you are claiming the warranty of a watch/GPS, to get a faster service.

Regarding defects, it may be useful to look at the Danish Sales and Goods Act.

Any contact regarding claims should be done through mail: customerservice@runningxpert.com or tel. 020 363 016 92.
Does RunningXpert.com use cookies?

Yes, RunningXpert.com uses cookies.

Click here to read our full cookie declaration

You can also find RunningXpert.com’s personal data policy by clicking here

Am I registered when I shop?

Yes, you are registered when you shop on our website.

You can find RunningXpert.com’s full personal data policy by clicking here
Where can I make a complaint?

Complaints should be sent per mail to customerservice@runningxpert.com

Do you want to make a complaint through an external authority, then you can do it through the European complaint channel ODR (Online Dispute Resolution)

or the danish:

Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
When is the money drawn?

Your payment is drawn at the same time your order is packed at ready to be picked up by the carrier. When the order is packed, you at the same time receive your invoice on mail as your money is drawn.

You can contact us on tel. +45 86983614, mail customerservice@runningxpert.com, or chat.
Personal Data Policy

You can find the RunningXpert.com’s personal data policy by clicking here
In which condition should the item be returned

To get a full refund for your item, the item must be returned in the same condition and amount as when it was received.

The single item must be returned in its original packaging.

The packaging is a significant part of the value of the item and is crucial for us to be able to sell it to another customer.

To use your right to return your item, you must therefore return the item in its original packaging. You may of course unpack the item to examine it but be careful with the original packaging when you unpack it. If the item is packed in hard, welded plastic or neutral plastic bags, envelopes, etc., then you do not need to return the item in its original packaging.

If the item is returned without return postage, then RunningXpert.com retains the right to deny receipt.
What is the length of my right of cancellation?

You must return your items within 180 days after you have received the items or tell RunningXpert.com that you wish to return them. After telling us, you have 14 days to return the items.

Regarding items with prints (club clothes) or specially made items, the right of cancellation is void insofar as the customer has actively accepted this before the start of the production.

Can I return used items?

Within the first 14 days of the right of cancellation, you can return the item even though it has been used. In this case you risk having to pay for a potential loss of value of the item. The loss of value is determined by RunningXpert.com and how much RunningXpert.com can make by reselling the item.

You are only liable to possible losses in value caused by other kinds of handling than what is required to determine the nature and abilities of the item and the how the item works. In other words, you can try the item in the same way that you would in a store.
If the item has been used in other ways than described, we determine it as a used item, which means that you only receive a part of or none of the sum in return, depending on the sales value of the item, when you return the item. To receive the full sum in return, you are allowed to do the same things as in a store. You can try the item but you may not use it.
How should I return the parcel?

It is up to the customer which way you return the item.

It is important that you ask for a receipt when you deliver the return parcel in your local post office. If you return an item without postage to RunningXpert.com, then it may take longer to service it, since we only receive parcels once a week.

All return parcels must be sent to:

RunningXpert.com
co/ Løbeshop.dk
Gammel Sellingvej 1
8370 Hadsten
Denmark
What should I include when I return an item?

If you use our online return service, then it is important that you include the note with the 9-digit return order number which was generated when you made the return order. You can access the return system under “my account”, if you were logged in as a customer when you made the order. If you did not make the order yourself or if you were not logged in when you shopped, then you can access the return system by clicking here.

Our return system provides you with a number of advantages. You can order a new item for the same amount that you paid for the returned item, for example. Read about the return system here.

If you do not use our online return system, then it is important that you include a copy of the order and invoice. You can also choose to use the e-mark’s standard return form, which you can download by clicking here.
How quickly is my return order processed?

At RunningXpert.com we strive to process return items and exchanges almost immediately.

Our ambition is always to change or return the sum when we open the returned package, so that you do not need to wait longer than is necessary to get your return processed.

Both when you want to exchange an item or get the sum back, you will receive a credit note per mail.

The credit note will say which item has been received and which item has possibly been sent back.

If a new item has been returned to you, it will be noted with a negative sign.

If you need your sum back, it will be transferred to your payment card. Expect the sum to have arrived in 2–10 weekdays.
How do I get my money back?

If you have returned an item and need to get your money back, then the money will always be returned to the payment card that you used for the original purchase.
How do I create a return order?

Click here to access our return guide and online return system.

Good to know:

Size guide for running clothes

Size guides are available for most items. The size guides often provide general information and are made by each supplier.

This means that the size recommendations are recommendations for a group of clothes for a given brand and not for the particular style.

The size guide is normally placed on the product page

Size guide for running shoes

Size guides are available for most items. The size guides often provide general information and are made by each supplier.

This means that the size recommendations are general recommendations for a single shoe brand and not for the particular style.

The size guide is normally placed on the product page